Troubleshooting for Excel Series Printers FAQ

You will find information for the following issues here:

• Printer will not start
• The display is blank
• “No air for warmup Fault”
• “Ink Out Fault”
• “Phasing Fault”
• “No Signal Fault”
• “Reservoir Overfill”
• “HV Fault”
• “Empty Time Too Short Fault”
• “Flow Time Too Long Fault”

What happens if I can no longer switch on the printer?

• Check main switch (right-hand side). Should be in “up” position.
  • Circuit breaker activated. Press button on the main connection block.
  • 9-volt battery flat. Do not replace when power is off. Measure voltage at battery or call the hotline.

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What should I do if I can no longer see anything on the display?

• If the printer is running normally but no display is visible, adjust the contrast. Please call the hotline.

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“No air for warmup Fault”

• Check input pressure on pressure gauge (approx. 6 bar).
• Check quality of compressed air. It must be free of oil and water.

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What should I do when “Ink Out Fault” occurs?

• Check the fluid level (make-up, ink).
• If the level is OK, please call the hotline.

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What should I do when “Phasing Fault” occurs?

• Is the head dirty? Turn the printer off, clean with make-up solution, dry the printhead and re-start.
• Check ink expiry date and replace with fresh ink if expired.

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What should I do when “No Signal Fault” occurs?

• Is there a jet? If not, the nozzle is blocked.
• The catcher may be overflowing and the return suction line blocked. It should be cleaned.

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What should I do when “Reservoir Overfill” occurs?

• Cleaned too often or for too long, too much fluid in the module.
• Drain some fluid (approx. 20ml) from the module. Call the hotline.

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What should I do when “HV Fault” occurs?

• High Voltage plates in the printhead are dirty. Clean.
• Short circuit through ink. Clean head thoroughly.

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What should I do when “Empty Time Too Short Fault” occurs?

• Check ink pressure (left-hand pressure gauge). If necessary, call the hotline.
• Check ink expiry date. Ink viscosity may be too low.
• Replace with fresh ink.

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What should I do when “Flow Time Too Long Fault” occurs?

• Check ink system for leaks.
• Replenish ink.

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